Refunds, Exchanges and Returns Policy
We have developed an exchange and return policy based on the **Consumer Defense Code (CDC)**, guaranteeing the quality and satisfaction of our customers.
**General Conditions
1. **Quality and Credibility
- We use state-of-the-art technology in the manufacture and distribution of our products.
- We maintain the credibility we have earned with consumers by strictly adhering to the CDC.
2. **Right of Repentance**
- According to **Art. 49 of the CDC**, the consumer can withdraw from the purchase within **7 calendar days**, counted from the date of receipt of the product.
- Applies only to purchases made **outside the commercial establishment** (e.g. online, by telephone or at home).
**Exchange, Return and Repurchase Policy**
1. **Withdrawal from Purchase
- The consumer must express an interest in withdrawing from the purchase within **7 calendar days**.
- After this period, the right to withdraw will not be valid.
2. **Conditions for Return
- The product must be in **optimal condition**, with no signs of improper use or physical damage (e.g. dents, scratches, oxidation, disfigurement of the item).
- The product must be returned in its original packaging.
3. **Returns process
- Please contact our support team to start the returns process.
- After analysis and approval, the product will be refunded or exchanged.
**Important
We fully respect consumer rights and are available to answer any questions and help at any stage of the process.
