Frequently Asked Questions
**1. Is the site reliable?
- Yes! We work with the largest e-commerce security platform in Brazil, through BELLA GLOW.
- Our site also has **SSL** security, mandatory by law for all online stores in Brazil, which encrypts all transactions, guaranteeing the confidentiality of information.
**2. Why do products take between 2 and 9 weeks to arrive?
- We believe in offering quality products at competitive prices. To do this, we work with suppliers abroad (North America, Europe and Asia).
- When an order is placed, we send the request directly to the supplier, who sends the product to your home.
**3. Do all orders come with a tracking number?
- Yes, we value transparency and all products are sent with internationally valid tracking codes.
**4. When will I receive the tracking number after my purchase?**
- Our suppliers (the industrialists who manufacture the products) take **5 to 10 working days** to send and provide the tracking number.
- If you have not received the number after this period, please contact us.
**5. Because it's an international order, can I be taxed by Brazilian customs?
- Decree Law 1804/80** on imports makes it clear that every Brazilian has the right to import products without taxation, as long as the established limits are respected.
**Important
We are happy to answer any further questions you may have. Get in touch with us!
